topic Re: Promotional Emails in Account & Billing

Promotional Emails

Creature0fhabit — Wed, 23 Jul 2025 08:04:32 GMT

Hello [removed]

Why are we getting in touch?

We're letting you know your following products are out of contract, so that you are aware of all of your choices:

Your Sky Broadband

Your Sky Talk

Does this sound like my broadband is out of contract? Apparently not, not until next August 2026.

Also offering me a £6 to lock in for another 24 months what planet are their marketing teams on??

The confusing message did encourage me to look at alternatives and found BRSK are offering a 500mbs speed for £30 (I'm paying £32 for a max 60mbs)

Moderator Notes: Removed Inappropriate Comment

Re: Promotional Emails

Daniel0210 — Wed, 23 Jul 2025 09:14:40 GMT

@Creature0fhabit

Are you certain the email was from Sky? Did it begin by addressing you by your forename or was it "Dear Customer"?

Any prices you see with alternative providers will be new customer prices. You're not a new customer of Sky so it's always likely to be higher.

Re: Promotional Emails

peter-marlow+1966 — Wed, 23 Jul 2025 12:15:21 GMT

I personally have never had any email like that from sky in the 18 years i have been with them only get an email confirming my new contract once i have called them and got new discounts, sounds dodgy to me, just my opinion

Re: Promotional Emails

caesarome — Wed, 23 Jul 2025 12:19:10 GMT

@peter-marlow+1966

Sky are known to send emails out like that but unless @Creature0fhabit posts back on here answering the question from @Daniel0210 nobody here can say for sure if this email was from Sky.

Re: Promotional Emails

Creature0fhabit — Wed, 23 Jul 2025 13:06:36 GMT

It was legit - From Sky(a)notifications.contact.sky

No phishy links just asking me to sign in to my account to take up this lovely offer of spending £6 per month for the same service.

sky.com/bill

I did contact customer service to confirm a) yes they sent it but it shouldn't have said my services were coming to an end b) to offer me a better deal but still locking me in for a further 24 months.

I've declined and will wait until closer to the time to see if BRSK are still competitive.

Re: Promotional Emails

Creature0fhabit — Wed, 23 Jul 2025 13:07:06 GMT

Had my name, I just removed it for this forum