topic Re: Credit for leaving in Account & Billing

Credit for leaving

Toindi — Tue, 22 Jul 2025 21:54:43 GMT

My account shows £41 credit but not come through to my bank account yet. It has been already two months. Can you please resolve this?

Re: Credit for leaving

Daniel0210 — Wed, 23 Jul 2025 01:49:01 GMT

@Toindi
You aren’t contacting Sky Customer Services here. This is a customer led discussion forum where Sky customers are available to try to help other customers.

Refunds are apparently taking longer than the usual 6 weeks from your last day of connection.

We can help get it refunded within 3-5 working days via the Messaging Team on here if you wish. Let us know on this thread if you want to do that.

If however your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so that will take much longer.

Before we can escalate it to Sky please confirm if the payment method is still active.

Re: Credit for leaving

Toindi — Wed, 23 Jul 2025 08:25:53 GMT

Hi Daniel, please get it refund now.
It is more than 6 weeks from cancellation date.

Re: Credit for leaving

Mark39 — Wed, 23 Jul 2025 08:37:39 GMT

@Daniel0210 wrote:

@Toindi .

Before we can escalate it to Sky please confirm if the payment method is still active.

@Toindi you appear to have missed this from @Daniel0210's post. Please confirm.

Re: Credit for leaving

Toindi — Wed, 23 Jul 2025 08:39:10 GMT

Hello, I confirmed the payment method is still active.

Re: Credit for leaving

Daniel0210 — Wed, 23 Jul 2025 09:03:40 GMT

@Toindi
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit for leaving

Addie15 — Wed, 23 Jul 2025 09:28:08 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Toindi.