topic Re: Double payment in Account & Billing

Double payment

aimeewhyatt — Wed, 23 Jul 2025 03:52:27 GMT

Hi,

It seems when checking my bill payments I have been charged twice, this being I manual payed and then it was also taken out my account automatically.

It has been put into credit but I would like to request a refund as the money is needed for other stuff.

Thanks

Re: Double payment

caesarome — Wed, 23 Jul 2025 04:34:50 GMT

@aimeewhyatt

There should be no need to make manual payments when you have a payment method setup.

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Double payment

Lisa-P1987 — Wed, 23 Jul 2025 07:37:09 GMT

Thanks for escalating this. We’ve sent aimeewhyatt an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.