topic Re: Refund in Account & Billing

Refund

KF4 — Wed, 23 Jul 2025 00:03:11 GMT

I am in credit on my account due to a payment taken when in credit and I can't see anywhere in the app to request a refund. I need help

Re: Refund

Daniel0210 — Wed, 23 Jul 2025 01:36:16 GMT

@KF4

Do you mean you made an unnecessary manual payment?

If you have a continuous payment method set up you should never need to make a manual payment. Once the original planned payment has been processed a credit should appear on your Sky account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team on here. Let us know on this thread if you want to do that having confirmed it’s now showing as a credit.

Re: Refund

KF4 — Wed, 23 Jul 2025 01:39:17 GMT

No , I had credit on my account due to my service going off for days. Sky still took my DD. I'd like the credit on my account refunded

Re: Refund

Daniel0210 — Wed, 23 Jul 2025 01:44:21 GMT

@KF4

It might just be down to the timing of your bill payment being requested and the auto compensation being credited to your account.