https://helpforum.sky.com/t5/Account-Billing/Sky-id/m-p/5042431#M262573 <P>I can't access my sky.app. I'm not very technical. My husband died 1 year and a half ago. I hit all the info changed his email off but I still can't sign in. When I spedd as k ti someone they change it but it's mucked up now &nbsp; I'm so frustrated&nbsp;</P> Tue, 22 Jul 2025 20:33:52 GMT Ramsey56 2025-07-22T20:33:52Z https://helpforum.sky.com/t5/Account-Billing/Sky-id/m-p/5042431#M262573 <P>I can't access my sky.app. I'm not very technical. My husband died 1 year and a half ago. I hit all the info changed his email off but I still can't sign in. When I spedd as k ti someone they change it but it's mucked up now &nbsp; I'm so frustrated&nbsp;</P> Tue, 22 Jul 2025 20:33:52 GMT https://helpforum.sky.com/t5/Account-Billing/Sky-id/m-p/5042431#M262573 Ramsey56 2025-07-22T20:33:52Z https://helpforum.sky.com/t5/Account-Billing/Sky-id/m-p/5042455#M262574 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3319948">@Ramsey56</a>&nbsp;</P> <P>You might need to call Sky about this and ask to speak to their ID team as they might be able to help you with this.</P> <P>&nbsp;</P> <P>150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:</P> <P><BR /><A href="https://www.sky.com/help/home" target="_blank">https://www.sky.com/help/home</A></P> <P><BR />Try saying nothing when spoken to by the bot.</P> Tue, 22 Jul 2025 20:48:38 GMT https://helpforum.sky.com/t5/Account-Billing/Sky-id/m-p/5042455#M262574 caesarome 2025-07-22T20:48:38Z