topic Re: Deals for existing customers in Account & Billing

Deals for existing customers

Moe1 — Mon, 10 Feb 2025 14:19:00 GMT

Considering leaving Sky and going to virgin when my contract ends in a few days as the price hike is exorbitant no deals for existing customers anyone done this ?

Re: Deals for existing customers

PandJ2020 — Mon, 10 Feb 2025 14:43:06 GMT

@Moe1 wrote:
anyone done this ?

Of course, thousands no doubt...

Re: Deals for existing customers

Daniel0210 — Mon, 10 Feb 2025 14:49:31 GMT

@Moe1

And when their discounted new customer deals expire in 18 or 24 months they'll be back in the same position.

Re: Deals for existing customers

Moe1 — Mon, 10 Feb 2025 15:07:13 GMT

Then I'll be a new customer back to sky lol 😵‍💫😵‍💫

Re: Deals for existing customers

LythamMike — Sun, 02 Mar 2025 17:10:54 GMT

I'm considering doing this. I've noticed my future bills going up. I've spoken to someone at Sky and was told it was due to inflation.

Re: Deals for existing customers

PandJ2020 — Sun, 02 Mar 2025 18:31:11 GMT

@LythamMike wrote:
I've spoken to someone at Sky and was told it was due to inflation.

Yup, happens every year.

Re: Deals for existing customers

thfcdave — Tue, 27 May 2025 22:15:13 GMT

The best way I have found to get a good deal with sky is when you are out of contract or near the end of your contract.

phone them up and go straight through to the cancellation department to cancel the whole thing.

tell them you can't afford sky as it is a ridiculous price and that you have been offered a great deal by Virgin or any other provider.

Don't be frustrated if they don't offer you a great deal straight away, just say is that all you can offer me.

i have always received a great offer within the last 2 weeks of the notice period.

im talking half price packages, free hd and uhd, half price Netflix premium, discount for extra boxes and extra discounts on the whole bill.

remember that you can walk away from the service and get it set up as a new customer if you really had to

***THEY NEED YOU***
***MORE THAN***
***YOU NEED THEM***

Re: Deals for existing customers

Daniel0210 — Wed, 28 May 2025 03:44:23 GMT

@thfcdave wrote:

remember that you can walk away from the service and get it set up as a new customer if you really had to

@thfcdave

Not entirely correct. You would need to have been away from Sky for 18 months before you're classed as a new customer.

Re: Deals for existing customers

Anonymous — Tue, 22 Jul 2025 13:38:32 GMT

Yeah also happens when inflation goes down too, that's when they show their true colours and prove it's about profits not customers

Re: Deals for existing customers

Anonymous — Tue, 22 Jul 2025 13:40:54 GMT

Spoken like a sky employee, you can however cancel your package and then have your other half take one out at the same address as the "new customer" because they have not the customer.

Re: Deals for existing customers

Mark39 — Tue, 22 Jul 2025 13:45:56 GMT

@Anonymous wrote:

Yeah also happens when inflation goes down too, that's when they show their true colours and prove it's about profits not customers

Well of course it is. Companies are in business to make a profit.

Re: Deals for existing customers

Mark39 — Tue, 22 Jul 2025 13:46:31 GMT

@Anonymous wrote:

Spoken like a sky employee, you can however cancel your package and then have your other half take one out at the same address as the "new customer" because they have not the customer.

Not entirely true either. Sky have wised up to that sort of game.

Re: Deals for existing customers

Anonymous — Tue, 22 Jul 2025 13:49:25 GMT

Not sure how it's possible to wise up to someone that has not been a registered customer of their product or service. I've been with sky since 2011 my partner has never been a customer, ergo new.

Re: Deals for existing customers

daveNOS — Tue, 22 Jul 2025 14:42:11 GMT

@Anonymous That tactic used to be used by some to continually take advantage of new customer deals, Sky have put procedures in place to stop that happening.

You may find that if your partner does try to sign up they are not eligible for the new customer prices.

Re: Deals for existing customers

Daniel0210 — Tue, 22 Jul 2025 14:46:41 GMT

@Anonymous

And posting your wish to try to circumvent Skys policies on Skys own Community is not a good idea.

Re: Deals for existing customers

xenon81 — Tue, 22 Jul 2025 14:47:54 GMT

@Anonymous wrote:
Yeah also happens when inflation goes down too, that's when they show their true colours and prove it's about profits not customers

Inflation going down doesn't mean prices drop, they just don't rise as fast. For prices to go down we need deflation (a very bad thing for an economy) and the last time it happened in the UK was 1960.

Re: Deals for existing customers

Anonymous — Tue, 22 Jul 2025 15:44:53 GMT

Tha fall of inflation should show the same level of price reduction as it does when inflation increases. That is a big part of the reason customers lose confidence and interest in staying with a company

Re: Deals for existing customers

Mark39 — Tue, 22 Jul 2025 16:02:31 GMT

@Anonymous wrote:

Tha fall of inflation should show the same level of price reduction as it does when inflation increases. That is a big part of the reason customers lose confidence and interest in staying with a company

When inflation falls, prices don't fall. They just increase less.