topic Re: Credit refund in Account & Billing

Credit refund

PR543 — Tue, 22 Jul 2025 08:26:28 GMT

I have cancelled my Sky Broadband , my last bill shows a credit due to me to be paid at the next bill, that date has already passed? My DD payment account is still up and running ...how do I get to sort this out, can anyone help please !!

Re: Credit refund

caesarome — Tue, 22 Jul 2025 09:14:18 GMT

@PR543

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Credit refund

Addie15 — Tue, 22 Jul 2025 09:18:51 GMT

Hi there! Thank you for escalating this. We have sent an invite to @PR543.

Re: Credit refund

Addie15 — Tue, 22 Jul 2025 09:39:53 GMT

Update-We are closing this session now, as this matter has been resolved.