topic Re: Netflix Update Payment in Account & Billing

Netflix Update Payment

GaryG212 — Sat, 15 Mar 2025 16:21:29 GMT

Hi everyone,
I'm hoping someone in this community might have had a similar experience and found a solution. I recently recontracted my Sky TV package after cancelling, managing to secure a better deal that included Netflix.
However, my Netflix is now asking me to update my payment details, indicating it's no longer linked to my Sky account. I've contacted Netflix, who confirmed the issue is with Sky and they need to relink my account.
I've spent over an hour on the phone with Sky's technical support, who were unable to resolve the issue. They then transferred me to the "Downgrades" team, who told me that removing and re-adding Netflix would invalidate my negotiated deal and increase my costs – which is completely unacceptable. They then transferred me back to technical, who were still unable to help. I also spoke to Netflix who said Sky needed to resend an activation email, which Sky technical support were unable to do.
Essentially, I'm stuck in a loop with no one able to resolve this without me paying more for a service that's supposed to be included.
Has anyone else experienced this issue after recontracting? If so, were you able to get it resolved, and how? Any advice or suggestions would be greatly appreciated.
Thanks in advance,

Re: Netflix Update Payment

lettice — Sat, 15 Mar 2025 16:47:53 GMT

Have you tried activating your Netflix as the procedure shows here;

https://www.sky.com/help/articles/apps-on-sky-q-and-glass-using-netflix

Re: Netflix Update Payment

GaryG212 — Sat, 15 Mar 2025 16:54:51 GMT

Hi,

Yes, we also went through this with the tech team on the phone this morning

Re: Netflix Update Payment

best+of+the+best — Sun, 16 Mar 2025 02:30:13 GMT

@GaryG212 wrote:
Hi everyone,
I'm hoping someone in this community might have had a similar experience and found a solution. I recently recontracted my Sky TV package after cancelling, managing to secure a better deal that included Netflix.
However, my Netflix is now asking me to update my payment details, indicating it's no longer linked to my Sky account. I've contacted Netflix, who confirmed the issue is with Sky and they need to relink my account.
I've spent over an hour on the phone with Sky's technical support, who were unable to resolve the issue. They then transferred me to the "Downgrades" team, who told me that removing and re-adding Netflix would invalidate my negotiated deal and increase my costs – which is completely unacceptable. They then transferred me back to technical, who were still unable to help. I also spoke to Netflix who said Sky needed to resend an activation email, which Sky technical support were unable to do.
Essentially, I'm stuck in a loop with no one able to resolve this without me paying more for a service that's supposed to be included.
Has anyone else experienced this issue after recontracting? If so, were you able to get it resolved, and how? Any advice or suggestions would be greatly appreciated.
Thanks in advance,

Hi @GaryG212 you won't be paying any more updating your card payment details doesn't mean you'll be paying more for the service.

All the years I've had Netflix with Sky I've never been charged more for updating my payment details even when I had Sky Q then tried Sky Stream then went back to Sky Q

Go to your Netflix Account if your Netflix subscription is showing billed via Sky updating your payment details at Netflix.com isn't going to cost you any more.

The credit showing was when I changed from Sky Q to Sky Stream then back to Sky Q

I've updated my payment details twice due to expired cards but never been charged more for Netflix by doing so.

Re: Netflix Update Payment

GaryG212 — Sun, 16 Mar 2025 09:24:23 GMT

I just updated the payment details and £18.99 was debited from my card account no reference to sky billing.. I've tried now to re log in through the skyq TV, which obviously works as I've now paid 18.99 but it's still not billing through sky

Re: Netflix Update Payment

best+of+the+best — Sun, 16 Mar 2025 14:10:37 GMT

@GaryG212 wrote:
I just updated the payment details and £18.99 was debited from my card account no reference to sky billing.. I've tried now to re log in through the skyq TV, which obviously works as I've now paid 18.99 but it's still not billing through sky

Sorry to hear that you've been charged for updating your payment details @GaryG212

Did you recieve the activation email from Sky to link your Netflix account to be billed from Sky

If your Netflix subscription doesn't state it's billed via Sky then your Netflix Account isn't linked I'm afraid

Also apologies if your Netflix experience wasn't as I mentioned.

Re: Netflix Update Payment

GaryG212 — Sun, 16 Mar 2025 15:12:08 GMT

Hi..

We didn't get a activation email, I have a feeling the problem lies with the fact that we initiated a cancellation but managed to renegotiate a deal near the end of the cancellation period. We had sky for years and Netflix was included, and we cancelled but renegotiate . However sky are adamant that there is no activation email needed and should be done through the Q box, but it's simply not happening

Re: Netflix Update Payment

best+of+the+best — Sun, 16 Mar 2025 15:36:54 GMT

@GaryG212 wrote:
Hi..

We didn't get a activation email, I have a feeling the problem lies with the fact that we initiated a cancellation but managed to renegotiate a deal near the end of the cancellation period. We had sky for years and Netflix was included, and we cancelled but renegotiate . However sky are adamant that there is no activation email needed and should be done through the Q box, but it's simply not happening

Fair comment @GaryG212 I'm going back two years so the process might have changed somewhat but I still recieved an email when going back to Sky Q

Re: Netflix Update Payment

James425 — Thu, 22 May 2025 15:09:07 GMT

I'm having the exact same issues. I followed the same process on my sky puck to link and getting the message to update payment details. Sky have not been able to help. Netflix say sky need to send activation email/text but sky say they can't do this. Really stuck at the moment

Re: Netflix Update Payment

twilight+princess — Fri, 23 May 2025 18:56:17 GMT

I received the same email after cancelling Netflix via Sky, it comes from Netflix & not Sky, so if you added payment information then you're now paying them direct & not via Sky. If Netflix is included with your Sky subscription then you'd need to cancel with Netflix direct otherwise you'd be paying twice. Usually if you cancel & then rejoin you might need to sign in again with the same account details.

Did you sign in to Netflix with the same email address you use for Sky?

Re: Netflix Update Payment

Janeybird — Fri, 11 Jul 2025 20:52:15 GMT

I'm having exactly the same issues. Switched to Sky glass and straight back to Sky Q and now Netflix refuses to show anything without me paying. Any suggestions?

Re: Netflix Update Payment

LeechyBoy — Mon, 21 Jul 2025 23:48:49 GMT

Thank you! I had the issue described in the form where I was suddenly being billed but this guide and the link within it worked and now sky is billing me, at first the link within the guide took me to packages once I was logged in but upon trying it a second time it took me to the activate Netflix page so thank you!!