topic Re: Saynora Sky in Account & Billing

Saynora Sky

Anonymous — Mon, 21 Jul 2025 14:58:25 GMT

After a full week spent speaking, emailing, and chatting online with Sky in an effort to renew or adjust my contract—which expires next month—I’ve finally admitted defeat. The process has left me utterly drained and disheartened by the futility of trying to get a straightforward solution.

What on earth has happened to Sky’s so-called customer service?

I’ve now made the difficult decision to part ways and explore other options. My dealings with Sky have left me feeling not just frustrated, but genuinely bewildered. Has Sky decided to distance itself from loyal Sky Q customers altogether? Or has it simply become another sprawling conglomerate, disconnected from its own departments?

To me, it's clear: the entire system is a shambles—no longer fit for purpose.

After 13 years of loyalty and enjoyment, I say goodbye. I will be cancelling the following services:

Sky Q
Whole Home
Cinema
Sky Mobile (x3 contracts)
Sky Protect

Farewell, Sky.

Re: Saynora Sky

caesarome — Mon, 21 Jul 2025 15:05:36 GMT

@Anonymous

You are by telling other customers here s bye all the best !

Re: Saynora Sky

Anonymous — Mon, 21 Jul 2025 15:46:20 GMT

Yes I'm aware of that. I just thought I'd share my experience with sky's lack of service.

I feel it's a problem worth sharing....

Re: Saynora Sky

Mark39 — Mon, 21 Jul 2025 15:54:38 GMT

@Anonymous what exactly was the issue? Inability to speak to the right people? Or not offered a suitably appealing deal?

Re: Saynora Sky

Anonymous — Mon, 21 Jul 2025 16:24:54 GMT

You've hit the nail on the head. I sympathise with anyone who needs to speak to a sky representative. It's nigh on impossible!

Re: Saynora Sky

peter-marlow+1966 — Mon, 21 Jul 2025 16:58:09 GMT

Did you ask to speak to the retention team at, by telling sky you are leaving when you were on the phone to them ?

Re: Saynora Sky

TimmyBGood — Tue, 22 Jul 2025 17:55:58 GMT

@Anonymous wrote:

Has Sky decided to distance itself from loyal Sky Q customers altogether?

To some extent, yes: Q is now a legacy platform approaching end-of-life.

Or has it simply become another sprawling conglomerate, disconnected from its own departments?

Sky Group has been an overseas division of the Comcast Corporation since late 2018.