topic Re: Non existing Credit Agreement. in Account & Billing

Non existing Credit Agreement.

Seb01 — Sat, 19 Jul 2025 19:15:08 GMT

I have received 4 letters from debt collectors and now one from SKY stating that I owe some money on my account. This is not possible as I pay by direct debit.

This is causing me to have mental health problems, and I am now thinking of leaving SKY as a provider of my mobile phone and TV.

I emailed them and they said they no longer deal with problems via email! They are going to loose their position as the 'best' provider of TV and mobile!

Re: Non existing Credit Agreement.

MightyQuinn — Sat, 19 Jul 2025 19:20:22 GMT

Hi @Seb01 Have you rasied a formal complaint? https://www.sky.com/help/articles/how-to-make-a-complaint

Re: Non existing Credit Agreement.

Seb01 — Sat, 19 Jul 2025 19:21:26 GMT

I shall now, thanks.

Re: Non existing Credit Agreement.

caesarome — Sat, 19 Jul 2025 19:22:02 GMT

@Seb01

What is a credit agreement to do with this, so are you a Sky Glass or Mobile customer and what shows via your bill does it show as being up to date:

https://www.sky.com/bill/tv-broadband-talk