topic Re: Delayed provisioning compensation in Account & Billing

Delayed provisioning compensation

Jeffg1 — Thu, 17 Jul 2025 20:10:45 GMT

Hi,

i had delayed provisioning when my broadband was due to be activated and the webaite states compensation would be automatically paid after 30 days. This has not happened in my case please can you help.

Re: Delayed provisioning compensation

caesarome — Thu, 17 Jul 2025 21:35:37 GMT

@Jeffg1

It is usually applied as a credit to your account so have you checked it to see if it has been applied to it ?

Re: Delayed provisioning compensation

Jeffg1 — Fri, 18 Jul 2025 12:17:19 GMT

Yes I have checked my bill and nothing on no credits or anything like that.

Re: Delayed provisioning compensation

caesarome — Fri, 18 Jul 2025 12:23:20 GMT

@Jeffg1

It might be worth filling in this online form to register a complaint:

https://www.sky.com/help/complaints