https://helpforum.sky.com/t5/Account-Billing/My-free-Vue-Cinema-vouchers-have-a-valid-expitry-date-but-an-invalid-start-date/m-p/5038760#M262147 <P>Thanks for the advice. I'll give that a try.</P> Fri, 18 Jul 2025 12:10:16 GMT groovehat 2025-07-18T12:10:16Z https://helpforum.sky.com/t5/Account-Billing/My-free-Vue-Cinema-vouchers-have-a-valid-expitry-date-but-an-invalid-start-date/m-p/5038274#M262076 <P>I just booked two tickets for the local Vue for a regular Thursday screening (not a premier or even screening or anything) but my Sky VIP vouchers didn't work.<BR /><BR />When I checked them on Vue's "Check my voucher" page, I think I could see the problem. It says the issue date was 05/06/2025 and the expiry date is 31/07/2025. I know they expire at the end of the month of issue, but they were not issued on 05/06/2025 - they were in fact issued on 03/07/2025. So something has fouled up there!<BR /><BR />FYI, I tried two different browsers, as recommended, so it's not a browser caching issue.<BR /><BR />Tried the live chat on the Vue Cinema website. Got a message saying "Transferring to Live Agent" at 17:12 but it's now 17:43 and I haven't had any response.&nbsp;<BR /><BR />Anyone know if there's anything I can do? I paid for the booking and I don't mind that on this occasion but it would be good to maybe get some extra vouchers to make up for my loss.</P> Thu, 17 Jul 2025 16:47:44 GMT https://helpforum.sky.com/t5/Account-Billing/My-free-Vue-Cinema-vouchers-have-a-valid-expitry-date-but-an-invalid-start-date/m-p/5038274#M262076 groovehat 2025-07-17T16:47:44Z https://helpforum.sky.com/t5/Account-Billing/My-free-Vue-Cinema-vouchers-have-a-valid-expitry-date-but-an-invalid-start-date/m-p/5038337#M262087 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4435875">@groovehat</a>&nbsp;</P> <P>All you can do it to email Sky's ticketing team for help:</P> <P>&nbsp;</P> <P>support @ skyticketit.com (no spaces)</P> Thu, 17 Jul 2025 18:18:04 GMT https://helpforum.sky.com/t5/Account-Billing/My-free-Vue-Cinema-vouchers-have-a-valid-expitry-date-but-an-invalid-start-date/m-p/5038337#M262087 caesarome 2025-07-17T18:18:04Z https://helpforum.sky.com/t5/Account-Billing/My-free-Vue-Cinema-vouchers-have-a-valid-expitry-date-but-an-invalid-start-date/m-p/5038760#M262147 <P>Thanks for the advice. I'll give that a try.</P> Fri, 18 Jul 2025 12:10:16 GMT https://helpforum.sky.com/t5/Account-Billing/My-free-Vue-Cinema-vouchers-have-a-valid-expitry-date-but-an-invalid-start-date/m-p/5038760#M262147 groovehat 2025-07-18T12:10:16Z