topic Re: Email change issue in Account & Billing

Email change issue

Moley66 — Sat, 19 Apr 2025 12:32:14 GMT

I recently changed my email on my account, but today a survey about recent engineer visit went to my old address. I'm concerned I might miss important emails going to my old address - is there something I need to do to make sure they go to the new one? I sign in with new one etc with no issues

Re: Email change issue

caesarome — Sat, 19 Apr 2025 12:34:05 GMT

@Moley66

For reasons that are not clear it can take time for your address to actually update through Skys systems after it has been changed so in the meantime are you able to forward all emails from your old address to your new one ?

Re: Email change issue

Moley66 — Thu, 17 Jul 2025 14:15:34 GMT

It's been 3 months and emails still going to my old address, I give up

Re: Email change issue

MightyQuinn — Thu, 17 Jul 2025 14:29:45 GMT

Hi @Moley66

Hi there, I’ve escalated your post to the Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Email change issue

Mr+Flibbles+86 — Thu, 17 Jul 2025 14:47:44 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.