topic Credit refund in Account & Billing

Credit refund

M16ANR — Thu, 17 Jul 2025 12:27:48 GMT

I have left sky and there is credit in my account and im awaiting this to be refunded back to me.

Re: Credit refund

Daniel0210 — Thu, 17 Jul 2025 12:29:29 GMT

@M16ANR
Refunds seem to be taking longer than the standard 6 weeks from your last day of connection.

We can help get it refunded within 3-5 working days via the Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Additionally if your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so it’ll it further delayed.

Before we can escalate it to Sky please confirm whether the payment method is still active.

Re: Credit refund

M16ANR — Thu, 17 Jul 2025 12:31:09 GMT

Hi, yes if this can be escalated please.

Re: Credit refund

Daniel0210 — Thu, 17 Jul 2025 12:33:28 GMT

@M16ANR

You need to confirm whether the payment method still live.

Re: Credit refund

M16ANR — Thu, 17 Jul 2025 12:40:59 GMT

Yes it is still live.

Re: Credit refund

Daniel0210 — Thu, 17 Jul 2025 12:42:18 GMT

@M16ANR
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit refund

Greenfingers001 — Thu, 17 Jul 2025 12:47:38 GMT

Thanks for escalating this. We’ve sent @M16ANR an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.