topic Re: Credit refund - moved address in Account & Billing

Credit refund - moved address

Creditrefund — Wed, 16 Jul 2025 10:02:43 GMT

I have been sent an email regarding a credit refund and to call but it only gives an option to refund via cheque. I have moved house and this is no longer viable. Who can help regarding this?

Re: Credit refund - moved address

Daniel0210 — Wed, 16 Jul 2025 10:13:55 GMT

@Creditrefund
We can help get it refunded within 3-5 working days via the Messaging Team on here if you wish. Let us know on this thread if you want to do that.

This will mean your payment method being reinstated so the credit can be refunded to it. This is the reason this email has been sent as there is no payment method in place.

Re: Credit refund - moved address

Creditrefund — Wed, 16 Jul 2025 12:41:02 GMT

Yes please that would be great - how do I contact the messaging team?

Re: Credit refund - moved address

Daniel0210 — Wed, 16 Jul 2025 12:43:12 GMT

@Creditrefund

To see if they can help you I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit refund - moved address

Creditrefund — Thu, 17 Jul 2025 11:35:09 GMT

Hello,

It doesn't seem to be working, could I be escalated again?

Cheers

Re: Credit refund - moved address

Lisa-P1987 — Thu, 17 Jul 2025 11:41:40 GMT

Hi there, I can see you have an active chat @Creditrefund