topic Re: Contact number for Sky in Account & Billing

Contact number for Sky

RichR83 — Thu, 17 Jul 2025 10:08:54 GMT

I've been away and came home to my sky services restricted, checked my bill and they're charging me twice for everything.

Can't speak to anyone at Sky until my account has been settled which I can't do as it's double what it should be.

Anyone any ideas on how I speak to someone please?

Re: Contact number for Sky

Daniel0210 — Thu, 17 Jul 2025 10:11:15 GMT

@RichR83
Sky won’t reinstate services until you’ve paid what they believe is owed and set up a new continuous payment method.

If your payment is two or more weeks overdue you will have to pay the next bill as well. (If you’re in arrears for 56+ days Sky can fully terminate your subscription.)

These restrictions are automatic and we've been told agents cannot override this process even if you’re told otherwise. Any calls to Sky will only prompt you to make a payment.

Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant, in fact any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Re: Contact number for Sky

Mark39 — Thu, 17 Jul 2025 10:27:33 GMT

@RichR83 wrote:

I've been away and came home to my sky services restricted, checked my bill and they're charging me twice for everything.

Check the dates you're being charged for. Do they cover different periods?