https://helpforum.sky.com/t5/Account-Billing/Down-grade/m-p/5037803#M261959 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4435437">@Nano18</a>&nbsp;<BR />You aren’t contacting Sky Customer Services here. This is a <STRONG>customer led </STRONG>discussion forum where Sky customers are available to try to help other customers.</P> <P>&nbsp;</P> <P><SPAN>If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by calling Sky and negotiating or potentially amending your package which will require a new </SPAN><STRONG style="font-family: inherit; -webkit-tap-highlight-color: transparent; -webkit-text-size-adjust: 100%;">24 month </STRONG><SPAN>minimum term contract. Recent posts on here indicate that significant discounts are now harder to come by. If you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer may no longer be available when you call back. Also remember you’re not a new customer so expecting anything close to a new customer deal is unrealistic.</SPAN></P> Thu, 17 Jul 2025 07:09:53 GMT Daniel0210 2025-07-17T07:09:53Z https://helpforum.sky.com/t5/Account-Billing/Down-grade/m-p/5037800#M261956 <P>I'm struggling financially. Do you have any other suggestions please. I have been a customer with you for over 10 years!&nbsp;</P> Thu, 17 Jul 2025 07:06:47 GMT https://helpforum.sky.com/t5/Account-Billing/Down-grade/m-p/5037800#M261956 Nano18 2025-07-17T07:06:47Z https://helpforum.sky.com/t5/Account-Billing/Down-grade/m-p/5037803#M261959 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4435437">@Nano18</a>&nbsp;<BR />You aren’t contacting Sky Customer Services here. This is a <STRONG>customer led </STRONG>discussion forum where Sky customers are available to try to help other customers.</P> <P>&nbsp;</P> <P><SPAN>If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by calling Sky and negotiating or potentially amending your package which will require a new </SPAN><STRONG style="font-family: inherit; -webkit-tap-highlight-color: transparent; -webkit-text-size-adjust: 100%;">24 month </STRONG><SPAN>minimum term contract. Recent posts on here indicate that significant discounts are now harder to come by. If you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer may no longer be available when you call back. Also remember you’re not a new customer so expecting anything close to a new customer deal is unrealistic.</SPAN></P> Thu, 17 Jul 2025 07:09:53 GMT https://helpforum.sky.com/t5/Account-Billing/Down-grade/m-p/5037803#M261959 Daniel0210 2025-07-17T07:09:53Z