topic Equipment Return in Account & Billing

Equipment Return

Freebury1988 — Thu, 17 Jul 2025 07:02:56 GMT

Recently upgraded both my tv and broadband packages. I have since returned my old equipment. Both were in the same box as that's all I had available. My sky puck has been marked as returned on my orders but the broadband hub is still awaiting a return. Not sure why. Don't fancy being charged as I pay enough as it is

thanks

Re: Equipment Return

Daniel0210 — Thu, 17 Jul 2025 07:07:56 GMT

@Freebury1988
Have you kept your proof of posting / tracking information / email from Sky confirming the package is with the courier?

Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.

With or without proof of posting we can maybe get you some help from Skys Messaging Team. If you have the proof it should be fairly straightforward however if you haven’t retained it, any cancellation of non return fees would be at Skys discretion. Let us know in this thread if you have the proof of posting and if you want to engage in a chat with Sky.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.

Re: Equipment Return

Freebury1988 — Thu, 17 Jul 2025 10:14:00 GMT

I do still have my original receipt from the post office. I also took photos of the box and contents.

Re: Equipment Return

Daniel0210 — Thu, 17 Jul 2025 10:15:32 GMT

@Freebury1988
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Equipment Return

Greenfingers001 — Thu, 17 Jul 2025 10:17:09 GMT

Thanks for escalating this. We’ve sent @Freebury1988 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Equipment Rwturns

Freebury1988 — Thu, 24 Jul 2025 16:52:00 GMT

Just recieved a text message that I still need to return equipment. I have pictures and proof of postage that this is not the case

Please help

Re: Equipment Rwturns

Daniel0210 — Thu, 24 Jul 2025 17:11:25 GMT

@Freebury1988
I’ve escalated your post to Sky and their Messaging Team should contact you in the next 45 mins but more likely tomorrow.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Equipment Rwturns

Daniel0210 — Thu, 24 Jul 2025 17:15:31 GMT

@Freebury1988

I've just spotted I escalated this for you last week! So what was the result of that chat invite?

Threads merged.

Re: Equipment Return

Freebury1988 — Thu, 24 Jul 2025 17:40:10 GMT

no body messaged me

Re: Equipment Return

Daniel0210 — Thu, 24 Jul 2025 17:41:41 GMT

@Freebury1988 wrote:

no body messaged me

@Freebury1988

See post 5 above.

Re: Equipment Rwturns

Addie15 — Fri, 25 Jul 2025 07:45:33 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Freebury1988.