topic Re: Credit refund due? in Account & Billing

Credit refund due?

DynastyHero — Wed, 16 Jul 2025 00:14:39 GMT

My Sky Broadband contract ended on 11th July, despite it ending they have taken another payment totalling the amount of £56, it looks like I'm going to be credited the amount on 11th August but is this amount going to be refunded to me? Thank You.

Re: Credit refund due?

Daniel0210 — Wed, 16 Jul 2025 04:17:49 GMT

@DynastyHero

That is normal as bills are generated 14 days before the payment date (at which point you were still a customer).

Refunds then take the standard 6 weeks from your last day of connection.

Once the overpayment is showing as a credit we can help get it refunded within 3-5 working days via the Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Additionally if your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so it’ll it further delayed.

Before we can escalate it to Sky please confirm whether the payment method is still active.

Re: Credit refund due?

Tom-W19 — Wed, 16 Jul 2025 07:21:19 GMT

Hi @DynastyHero

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation. The invite will automatically close if not responded to within 48 hours.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Credit refund due?

DynastyHero — Thu, 17 Jul 2025 03:15:24 GMT

I can confirm the original payment method is still active

Re: Credit refund due?

DynastyHero — Fri, 10 Oct 2025 02:19:37 GMT

Nearly 3 months on and I am still yet to receive my refund!

Re: Credit refund due?

caesarome — Fri, 10 Oct 2025 04:37:32 GMT

@DynastyHero

As escalations are not available you will have to chase this up by either calling Sky or using the social media links at the bottom of this page for help.

Re: Credit refund due?

DynastyHero — Sat, 18 Oct 2025 00:06:11 GMT

I have now had the credit refunded to me