topic Re: Returning in Account & Billing

Returning

EmrysMoseley — Wed, 16 Jul 2025 14:41:37 GMT

I'm trying to return my broadband box. I have the address but unsure how to track it for sky. The return box was sent to the wrong address despite me telling the caller the correct address to send the return box to.

Re: Returning

Daniel0210 — Wed, 16 Jul 2025 14:46:03 GMT

@EmrysMoseley

The return packaging is only sent to the address the subscription was active at.

If the arrival of packaging is delayed, lost or damaged on arrival it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Re: Returning

caesarome — Wed, 16 Jul 2025 15:05:20 GMT

@EmrysMoseley wrote:
I'm trying to return my broadband box. I have the address but unsure how to track it for sky.

If you have got a return label @EmrysMoseley then you can return it via your local post office as you will then be give a receipt with tracking details on it then you can use via the Royal mail website.