topic Re: Paid but suspended in Account & Billing

Paid but suspended

Jord19941 — Wed, 16 Jul 2025 13:42:22 GMT

I have paid my sky broadband account late and I got suspended. Even though I've paid its still suspended and no Internet.

Re: Paid but suspended

Daniel0210 — Wed, 16 Jul 2025 13:44:49 GMT

@Jord19941 wrote:

I've paid its still suspended and no Internet.

@Jord19941
Sky won’t reinstate services until you’ve paid what they believe is owed and set up a new continuous payment method.

If your payment is two or more weeks overdue you will have to pay the next bill as well. (If you’re in arrears for 56+ days Sky can fully terminate your subscription.)

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant, in fact any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Re: Paid but suspended

Jord19941 — Wed, 16 Jul 2025 13:47:46 GMT

It was today. I've paid the balance and set up new payment details, gone to work and still not on when home.

Re: Paid but suspended

Daniel0210 — Wed, 16 Jul 2025 13:54:18 GMT

@Jord19941

As stated above you need to wait for the payment to clear into Skys account. Hopefully this will be later today or maybe tomorrow.