topic Re: Refund required in Account & Billing

Refund required

Thomsons — Wed, 16 Jul 2025 08:39:51 GMT

I cancelled my TV and Broadband package with you and returned all of the equipment required. I now wish to request that the credit on my account of 58.50 is paid to me

Re: Refund required

caesarome — Wed, 16 Jul 2025 08:42:49 GMT

@Thomsons

Although we are customers here we can arrange some help for you if you can conform that your payment method is still in place ?

Re: Refund required

Thomsons — Wed, 16 Jul 2025 08:52:56 GMT

i paid by direct debit and this is still active at the moment

Re: Refund required

caesarome — Wed, 16 Jul 2025 08:55:01 GMT

@Thomsons

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Refund required

Greenfingers001 — Wed, 16 Jul 2025 09:01:35 GMT

Thanks for escalating this. We’ve sent @Thomsons an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.