topic Re: Payment take. Twice in Account & Billing

Payment take. Twice

CharlotteConie — Mon, 14 Jul 2025 20:25:39 GMT

Payment has been taken twice. Payment said overdue when I logged into my account so I manually paid it, as last month I was asked to make a manual payment for some reason so thought the same thing had happened again with my account and didnt want to miss a payment and then my direct debit payment was taken this evening.

Re: Payment take. Twice

caesarome — Mon, 14 Jul 2025 21:04:28 GMT

@CharlotteConie

When you have a direct debit set up even if it says it is overdue Sky will always try again in 10 days time.

For the payment you made do you now see a credit because if you do you can either leave it then it will be used to pay your next bill or it can be refunded to you and help can be arranged via here if you would like ?

Re: Payment take. Twice

CharlotteConie — Tue, 15 Jul 2025 06:32:30 GMT

Could this be refunded to me please. Many thanks

Re: Payment take. Twice

Daniel0210 — Tue, 15 Jul 2025 06:34:49 GMT

@CharlotteConie

Is it now showing as a credit on your Sky account?

Re: Payment take. Twice

CharlotteConie — Tue, 15 Jul 2025 09:55:15 GMT

How do I get this refunded via here?

Re: Payment take. Twice

Daniel0210 — Tue, 15 Jul 2025 10:06:21 GMT

@CharlotteConie

@Daniel0210 wrote:

@CharlotteConie

Is it now showing as a credit on your Sky account?

Re: Payment take. Twice

CharlotteConie — Wed, 16 Jul 2025 06:54:54 GMT

Hi, yes it is showing as credit now but really want it refunded.

Re: Payment take. Twice

Daniel0210 — Wed, 16 Jul 2025 06:56:58 GMT

@CharlotteConie

I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Payment take. Twice

Mr+Flibbles+86 — Wed, 16 Jul 2025 07:14:12 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Payment take. Twice

Katie0308 — Sat, 16 Aug 2025 22:38:17 GMT

I am having a very familiar situation I tried to pay my bill and is wasn't allowing me so i tried again a day later on the website and it allowed me to so two payments have now been sent it is showing as credit but I want it refunded. How can I go about this please?

Re: Payment take. Twice

Daniel0210 — Sun, 17 Aug 2025 03:50:12 GMT

@Katie0308
If you have a continuous payment method set up (which you should have) you should never need to make a manual payment. Once the original planned payment has been processed a credit should appear on your Sky account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

We would normally escalate this to Sky on here via their Messaging Team, but unfortunately the process is currently switched off and will be unavailable until sometime next week. You can contact Sky by other means; through social media, Sky Assistant or by calling in perhaps.

Alternatively post back on this thread later in the week and we may be able to help you further.

Re: Payment take. Twice

Katie0308 — Sun, 17 Aug 2025 04:38:06 GMT

Okay thankyou in new to sky so was unsure on if I was able to pay early but thankyou I'll remember that for next month and I'll get in touch with them by calling. Thankyou