topic Re: Refund in Account & Billing

Refund

Charles1690 — Wed, 16 Jul 2025 06:15:12 GMT

I phoned up last Wednesday for a refund into my bank account of £111 and it said 3-5 working days and I still haven't received it yet so what do I do

Re: Refund

Daniel0210 — Wed, 16 Jul 2025 06:17:19 GMT

@Charles1690

What is this refund for? Have you recently cancelled your Sky subscription?

Re: Refund

Charles1690 — Wed, 16 Jul 2025 06:24:09 GMT

No it was a new subscription and they said they would refund me the credit into my bank and I've still not received it

Re: Refund

Daniel0210 — Wed, 16 Jul 2025 06:36:04 GMT

@Charles1690 wrote:

No it was a new subscription and they said they would refund me the credit

@Charles1690

Can you explain exactly what you mean by that?

Re: Refund

Charles1690 — Wed, 16 Jul 2025 06:39:00 GMT

I phoned up sky to see if I could get the credit that I was in refunded into my bank account which was £111 and they said it would take up to 5 working days and that was last Wednesday when I called them about it and that's what they said 3-5 working days, I still haven't received the payment that I was due to get refunded

Re: Refund

Daniel0210 — Wed, 16 Jul 2025 06:44:37 GMT

@Charles1690

Sorry but we need to clarify what the refund is for to provide the best advice. So did you make an unnecessary manual payment then Sky took your direct debit / continuous card payment?

Incidently day 5 of 3-5 working days is today so there is still time.

Re: Refund

Charles1690 — Wed, 16 Jul 2025 06:47:02 GMT

No I cleared the last balance and then they said they had better deals for me and that's why I phoned up for a refund into my bank account and I still haven't received it and that was last Wednesday when they said it would go into my account

Re: Refund

Daniel0210 — Wed, 16 Jul 2025 06:51:25 GMT

@Charles1690 wrote:

No I cleared the last balance and then they said they had better deals for me and that's why I phoned up for a refund

@Charles1690

It's still not clear to me what you mean by the above. I suggest unless anyone else can offer different advice, if the refund hasn't happened by tomorrow (day 6) to call Sky again.

Re: Refund

Charles1690 — Wed, 16 Jul 2025 06:52:35 GMT

I'll call them at 8 when they open

Re: Refund

Daniel0210 — Wed, 16 Jul 2025 06:53:53 GMT

@Charles1690 wrote:

I'll call them at 8 when they open

@Charles1690

Tomorrow. As I said day 5 is today so there's still plenty of time.