topic Re: Where is my refund? in Account & Billing

Where is my refund?

Collin3 — Tue, 15 Jul 2025 20:35:11 GMT

My service ceased 2 months ago (17th May 3025) and I have still not received the account credit balance. I have seen posts on this forum where it stated the balance will be returned 14 days after return of equipment: this has clearly not happened. Where is my credit? Where is my compensation for Sky's late payment to me? How do I apply a reasonable late payment penalty on Sky?

Re: Where is my refund?

Collin3 — Tue, 15 Jul 2025 20:37:41 GMT

Edit: 2026

Re: Where is my refund?

Collin3 — Tue, 15 Jul 2025 20:38:13 GMT

Fat fingers: 2025

Re: Where is my refund?

GD1 — Tue, 15 Jul 2025 20:44:33 GMT

@Collin3 You won't be entitled to a late payment fee from Sky, refunds normally take around 6 weeks.

Does the credit show on the account? Is the payment method still in place.

If so we can ask the community messaging team to help, but will be tomorrow at the earlies before they contact you.

Re: Where is my refund?

Collin3 — Sun, 20 Jul 2025 08:28:41 GMT

Hi, thanks for replying. Services ceased on ceased 17 May, bill generated on June 11 shows a credit amount.

Re: Where is my refund?

caesarome — Sun, 20 Jul 2025 08:38:14 GMT

Is your payment method still in polace on the account ?

Re: Where is my refund?

Collin3 — Sun, 20 Jul 2025 18:14:12 GMT

Yes; direct debit was not cancelled as per instruction.

Re: Where is my refund?

caesarome — Sun, 20 Jul 2025 18:25:15 GMT

@Collin3

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Where is my refund?

Lisa-P1987 — Mon, 21 Jul 2025 07:34:28 GMT

Thanks for escalating this. We’ve sent Collin3 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Where is my refund?

Collin3 — Wed, 23 Jul 2025 06:29:49 GMT

Please resend chat invite - or better still, the overdue refund.

Re: Where is my refund?

Daniel0210 — Wed, 23 Jul 2025 06:46:57 GMT

@Collin3

Did you engage in the chat invite that was sent on Monday morning? It should still be active but only for 40 minutes or so if you didn't.