topic Re: sky turned off my tv while in credit,told me i owed money ,paid money but still no tv in Account & Billing

sky turned off my tv while in credit,told me i owed money ,paid money but still no tv

bobmoody — Tue, 15 Jul 2025 15:59:11 GMT

my partner died in nov 24 last year ,bills were always paid on time jan bill was paid and coriner told everyone chris had died,1st week of jan my account was turned off ,rang in to be told they had never seen this before while in credit and nothing they could do ,tried to contact a few times to resolve no reply,just paid the bill again but account still suspended ,how the hell can you resolve your mistakes and give me back the services ive now paid twice

Re: sky turned off my tv while in credit,told me i owed money ,paid money but still no tv

caesarome — Tue, 15 Jul 2025 16:31:56 GMT

@bobmoody wrote:

1st week of jan my account was turned off

Why was it actually suspended are they saying that back in January a payment was missed even though they are now saying this did not happen ?

If so try putting in a complaint:

https://www.sky.com/help/articles/how-to-make-a-complaint

Re: sky turned off my tv while in credit,told me i owed money ,paid money but still no tv

bobmoody — Tue, 15 Jul 2025 16:51:21 GMT

no it was in credit but they were told my partners account was being closed that paid our d/d ,they said they couldnt add my account until it failed yet they turned it off anyway while in credit