topic Fraudulent email? in Account & Billing

Suspicious Email - Repayment of Credit Balance

OllieSlee — Thu, 10 Jul 2025 10:50:42 GMT

Is the below legit? The email came from Sky - I called the number and it's automated, asking for my Sky account number

Re: Suspicious Email - Repayment of Credit Balance

SKY1992bf — Thu, 10 Jul 2025 10:55:29 GMT

@OllieSlee Have you previously had a sky account that you have sinced close?

if you have then it's possible it's genuine as sky do occasionally do this to return credit owed

if you login to your sky account (don't login from any link within email) do you see a credit on it for the corresponding amount

Re: Suspicious Email - Repayment of Credit Balance

Daniel0210 — Thu, 10 Jul 2025 11:02:55 GMT

@OllieSlee

I agree with @SKY1992bf especially as the email addresses you by your forename not "Dear customer ".

Re: Suspicious Email - Repayment of Credit Balance

GD1 — Thu, 10 Jul 2025 11:04:10 GMT

@OllieSlee I've raised this to Sky via the closed community to see if we can get clarification on this.

Re: Suspicious Email - Repayment of Credit Balance

caesarome — Thu, 10 Jul 2025 11:05:06 GMT

@OllieSlee

As stated above the way to check this is if you can see if you have a credit showing here:

https://www.sky.com/bill/tv-broadband-talk

If you do then this email is legit.

Re: Suspicious Email - Repayment of Credit Balance

caesarome — Thu, 10 Jul 2025 15:12:28 GMT

@GD1 wrote:

@OllieSlee I've raised this to Sky via the closed community to see if we can get clarification on this.

@OllieSlee

As per this, it has been confirmed that this is a legit email from Sky.

Re: Suspicious Email - Repayment of Credit Balance

GD1 — Thu, 10 Jul 2025 15:26:39 GMT

@caesarome That email is genuine as per Sky Staff

Sky bonified telephone number

Rossmarth1010 — Tue, 15 Jul 2025 10:05:50 GMT

Is this a bonified sky telephone number [removed]. As Sky say I should call this number as I have a credit they wish to pay. Or is it a Scam!

Moderator Notes: Removed Phone Number

Re: Sky bonified telephone number

SKY1992bf — Thu, 10 Jul 2025 16:33:33 GMT

@Rossmarth1010 It's been verified as legit

Re: Sky bonified telephone number

Daniel0210 — Thu, 10 Jul 2025 16:41:52 GMT

@Rossmarth1010

I have merged your post into this thread already discussing this email/number. Staff have confirmed it's genuine.

Re: Suspicious Email - Repayment of Credit Balance

OllieSlee — Thu, 10 Jul 2025 20:43:05 GMT

Thanks everyone - resolved.

We used to have broadband with Sky but haven't for over 2 years but do have TV with them. Turns out broadband and tv are billed to do different accounts under your one username/email address, so I had two account numbers without realising. The email was legit as the credit was outstanding from when I cancelled broadband two years ago, however I should have been refunded before now but the system only just picked it up.

Received a message fake or genuine

derrickbrid — Fri, 11 Jul 2025 05:08:31 GMT

Received an e-mail about credit being owed asking me to ring yourselves to receive it,

question is is this genuine oe fake?.....Thanks D. Moore

Re: Received a message fake or genuine

peter-marlow+1966 — Fri, 11 Jul 2025 05:25:19 GMT

We are all fellow customers on here like yourself you are not talking to sky on here

Re: Received a message fake or genuine

peter-marlow+1966 — Fri, 11 Jul 2025 05:27:56 GMT

Also check your account on the my sky app to see if you have any credit on it there

Re: Received a message fake or genuine

GD1 — Fri, 11 Jul 2025 05:57:33 GMT

@derrickbrid I have merged your post to this existing thread that is discussing the same topic, please see post marked as answer.

Sky have confirmed email is genuine.

Refund back to bank account

adrian_read — Mon, 14 Jul 2025 10:28:36 GMT

I've today received an email from Sky advised that I have a credit balance which they'd like to refund to me. The phone number provided is an automated service, telling me that they can raise a cheque and post it to the address listed on my account. The reason I have a credit balance is that I've moved house so will not receive a cheque posted to my old address. There doesn't seem to be any way of setting a forwarding address, Sky's automated assistant can't help, and I cannot find any phone numbers to actually speak to anyone. Can anyone please assist?

Re: Refund back to bank account

GD1 — Mon, 14 Jul 2025 10:30:19 GMT

@adrian_read Do you still have your bank details on your old account?

Re: Refund back to bank account

adrian_read — Mon, 14 Jul 2025 10:35:53 GMT

Sadly not. I paid by direct debit which has since been cancelled. The credit looks like it's been there since January but this is the first I've heard of it.

Re: Refund back to bank account

GD1 — Mon, 14 Jul 2025 10:40:33 GMT

@adrian_read To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Refund back to bank account

adrian_read — Mon, 14 Jul 2025 10:42:03 GMT

Thank you 🙂