topic Re: Credit Refund but different Address in Account & Billing

Credit Refund but different Address

Joy47 — Mon, 14 Jul 2025 16:08:12 GMT

I just got an email from sky about credit they owe me, I checked my online account, sky took a monthly payment after my contract ended, it says no service for that month. I phoned, it was automated and said they would send me a check, but I have a new address. There was no option to give a new address even though my bank details are the same. Will I get the money returned? Or how could I contact sky to change my address for the check to be sent to.

Re: Credit Refund but different Address

caesarome — Mon, 14 Jul 2025 16:18:30 GMT

@Joy47

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Credit Refund but different Address

Lisa-P1987 — Mon, 14 Jul 2025 16:30:29 GMT

Thanks for escalating this. We’ve sent Joy47 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.