topic Credit refund in Account & Billing

Credit refund

SJ53 — Mon, 14 Jul 2025 16:05:33 GMT

Hello,

got an email saying i have refund/credits available. I don't live in the address that's on account.

I called the number provided thinking i can get it through and provided with account number and told it's been processed. could i provide a new address or other method for refund of credits please?

Re: Credit refund

caesarome — Mon, 14 Jul 2025 16:15:16 GMT

@SJ53

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Credit refund

Lisa-P1987 — Mon, 14 Jul 2025 16:29:24 GMT

Thanks for escalating this. We’ve sent SJ53 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.