topic Re: 2 bills in one month in Account & Billing

2 bills in one month

Diane316 — Mon, 14 Jul 2025 11:39:16 GMT

I am being charged twice in one month 14 days apart. Can't speak to a real person to query why. Virtual assistant is useless. All phone numbers are automated. Can anyone help please.

Re: 2 bills in one month

caesarome — Mon, 14 Jul 2025 12:33:44 GMT

@Diane316

If you are new to Sky then this is correct, as your first bill covers the period from your activation up to the second bill and the second one covers the next 4 weeks as you can read about here under the When you'll be charged for your first bills section::

https://www.sky.com/help/articles/understanding-my-bills

After that second bill you will then be billed monthly.

Re: 2 bills in one month

Daniel0210 — Mon, 14 Jul 2025 13:17:14 GMT

@Diane316 wrote:

All phone numbers are automated.

@Diane316

Yes, all calls to Sky start automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.