Cancellation not gone through

J_o_1986 — Mon, 14 Jul 2025 09:57:33 GMT

I switch broadband provider from Sky. My new provider says they informed Sky of the cancellation on 10th June. Weeks before I switched.

I'm still being charger by Sky who say they were never informed.

I have attempted to email Sky in regards to this, as I would like all responses in writing, but its been 11 days and still no reply.

Any advise of who to contact now?

Re: Cancellation not gone through

Daniel0210 — Mon, 14 Jul 2025 10:04:09 GMT

Sky don't use email for general communication which will explain why you haven't received a response.

Did you receive an email from Sky acknowledging a cancellation? I expect not.

The next step may be making a complaint