topic Taken Money When I Paid in Account & Billing

Taken Money When I Paid

Anonymous — Mon, 14 Jul 2025 09:11:51 GMT

2 months in a row now I've paid my phone bill on the day it's due . I go on the app and do it through make a payment option but both times 2 days later it's came out again. I've tried the live chat and it won't help me. Last month I did email about it but when I've emailed this time they've said it's a live chat issue. Can someone help me on what I can do?:)

Re: Taken Money When I Paid

PandJ2020 — Mon, 14 Jul 2025 09:13:49 GMT

@Anonymous wrote:
Can someone help me on what I can do?:)

Stop manually paying.

Re: Taken Money When I Paid

GD1 — Mon, 14 Jul 2025 09:16:18 GMT

@Anonymous As you've found making a manual payments won't stop an automated payment that you have setup either by card or direct debit.

Simple solution is to not make manual payments. You've done that twice and twice the same thing has happened.

Re: Taken Money When I Paid

MarkGoldsmith — Mon, 14 Jul 2025 09:16:21 GMT

@Anonymous wrote:
2 months in a row now I've paid my phone bill on the day it's due . I go on the app and do it through make a payment option but both times 2 days later it's came out again. I've tried the live chat and it won't help me. Last month I did email about it but when I've emailed this time they've said it's a live chat issue. Can someone help me on what I can do?:)

The T&Cs state you are required to have an automated payment method setup on your account ( credit/debit card or direct debit). Paying manually won't stop the automated collection for that month as the automated collection will be setup when your bill is generated, all a manual payment will do is add credit to your account which will prevent the need for a subsequent bill to be taken the following month.