Service restricted

robyn+wells — Sat, 12 Jul 2025 17:27:16 GMT

I have had my services restricted due to finacial circumstances that I did not see happening and I can not pay my full bill till the 24th, if I paid just the outstanding broadband would they just reinstate that as I work from home and really need the wifi I just have not got the full amount to clear it all yet?

Re: Service restricted

Daniel0210 — Sat, 12 Jul 2025 17:32:40 GMT

@robyn+wells
Sky won’t reinstate services until you’ve paid what they believe is owed and set up a new continuous payment method.

If your payment is two or more weeks overdue you will have to pay the next bill as well. (If you’re in arrears for 56+ days Sky can fully terminate your subscription.)

These restrictions are automatic and we've been told agents cannot override this process even if you’re told otherwise. Any calls to Sky will only prompt you to make a payment.

Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant, in fact any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

topic Service restricted in Account & Billing

Service restricted

Re: Service restricted