topic Re: Any advisors available in Account & Billing

Any advisors available

Ryan40 — Fri, 11 Jul 2025 21:22:16 GMT

My services have been restricted and can pay some of the bill but on my sky it wont let me any help

Re: Any advisors available

caesarome — Fri, 11 Jul 2025 21:26:35 GMT

As your services have been restricted only paying the full amount will see them restored which might be why you can't make a part payment as you would need to pay the bill in full and the next one if you were 2 weeks late or more in paying it. You would also need to setup a payment method on your account before your services would be restored.

Re: Any advisors available

Ryan40 — Fri, 11 Jul 2025 21:28:16 GMT

If i phone them 2moro will they be available to help me

Re: Any advisors available

Ryan40 — Fri, 11 Jul 2025 21:29:32 GMT

As its £55 now i was wandering if i could pay 25 and add the rest towards my next bill

Re: Any advisors available

Mark39 — Fri, 11 Jul 2025 21:29:38 GMT

You won't be able to speak to an adviser while your services are restricted, I'm afraid.

Re: Any advisors available

caesarome — Fri, 11 Jul 2025 21:30:58 GMT

@Ryan40

As your services have been restricted when you call the system will ask you to pay so it is unlikely you will get through to someone and even if you did they can not override the system or restore your services until you pay what you owe in full.

Re: Any advisors available

Ryan40 — Fri, 11 Jul 2025 21:39:50 GMT

If i can get them on live chat or on telephone can they help me out

Re: Any advisors available

Anonymous — Fri, 11 Jul 2025 21:41:25 GMT

@Ryan40 You can try live chat if it's available but you've got no chance getting through the phone system.

Re: Any advisors available

Ryan40 — Fri, 11 Jul 2025 21:42:20 GMT

Ill try this 2moro for help

Re: Any advisors available

GD1 — Sat, 12 Jul 2025 01:40:51 GMT

@Ryan40 As already advised even if you do manage to speak to someone restrictions can't be lifted until you pay what you owe.

What are you expecting a CSA to do if you do get through?

Re: Any advisors available

Daniel0210 — Sat, 12 Jul 2025 04:57:09 GMT

@Ryan40
Sky won’t reinstate services until you’ve paid what they believe is owed and set up a new continuous payment method.

If your payment is two or more weeks overdue you will have to pay the next bill as well. (If you’re in arrears for 56+ days Sky can fully terminate your subscription.)

These restrictions are automatic and we've been told agents cannot override this process even if you’re told otherwise. Any calls to Sky will only prompt you to make a payment.

Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant, in fact any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Re: Any advisors available

Ryan40 — Sat, 12 Jul 2025 07:08:10 GMT

Any agents that can pm me

Re: Any advisors available

MarkGoldsmith — Sat, 12 Jul 2025 07:22:39 GMT

@Ryan40 wrote:
Any agents that can pm me

This is a forum of other Sky customers, no agent will contact you on here.

The advise you have already been giving in this thread is the correct advise.