topic Re: Offer in Account & Billing

Offer

Jo293 — Fri, 11 Jul 2025 17:25:45 GMT

Can anyone help I have received an email from sky offering to pay part of my bill to get back on track. Have tried to speak to someone about it to see if it true getting nowhere.

Re: Offer

Anonymous — Fri, 11 Jul 2025 17:44:52 GMT

@Jo293 Maybe this is something a Superuser can escalate to the online support staff?

I've not heard of Sky doing this myself so I'm 50/50 on whether it's genuine or a scam.

Re: Offer

Daniel0210 — Fri, 11 Jul 2025 17:50:38 GMT

@Jo293

I've not heard of this type of offer. In fact if your arrears last 56+ days Sky can and do totally cancel a subscription.

As your services are restricted it's not something the Messaging Team will be able to help with.

When you say you're getting nowhere trying to speak to Sky about it that's quite normal. When services are restricted all calls to Sky usually only prompt you to,pay what you owe.

Re: Offer

Anonymous — Fri, 11 Jul 2025 17:53:00 GMT

@Daniel0210 Could they say if it's a genuine email or not though?

Re: Offer

SKY1992bf — Fri, 11 Jul 2025 17:55:36 GMT

@Jo293 Can you post an image of the email ensuring that you blank out any personal information first

Re: Offer

SKY1992bf — Fri, 11 Jul 2025 17:58:44 GMT

@Anonymous wrote:
@Daniel0210 Could they say if it's a genuine email or not though?

@Anonymous Not without a copy of the image, plus we should be able to tell straight away based on how the customer is address

Re: Offer

caesarome — Fri, 11 Jul 2025 18:47:19 GMT

@Jo293

If this email is from Sky does it address you by your actual first name ?

If it does then what does it say that you have to do ?

Re: Offer

Josie33 — Fri, 11 Jul 2025 19:18:29 GMT

Hi thanks for your reply

it tells ne to either chat or ring the sjy number. However it just sends me round in circles wont let me talk to anyone about the offer

so frustrating Didnt know if it was a scam but the number is sky

Re: Offer

caesarome — Fri, 11 Jul 2025 19:24:01 GMT

As stated above @Josie33 if it addresses you by your actual name then and the fact it wants you to call suggests it could well be from Sky.

Are your services currently restricted ?

Re: Offer

Josie33 — Fri, 11 Jul 2025 19:30:04 GMT

Yes restricted services

made part payment

Re: Offer

SKY1992bf — Fri, 11 Jul 2025 19:32:33 GMT

@caesarome wrote:
@Jo293
If this email is from Sky does it address you by your actual first name ?

@Jo293