topic Re: Moving credit from skua bill to sky glass bill in Account & Billing

Moving credit from skua bill to sky glass bill

andar — Fri, 11 Jul 2025 15:37:32 GMT

Hello

I would like to get the credit from my old skyQ bill to my sky glass bill , is this possible and how can I proceed, I moved to Sky Glass in March

Thank you

Re: Moving credit from skua bill to sky glass bill

Mark39 — Fri, 11 Jul 2025 15:41:13 GMT

It's not possible, I'm afraid. You can request a refund of your credit providing you still have a meams of payment set up.

We can ask Sky's messaging team to contact you here so that you can request it via a private online chat, if you wish.

Re: Moving credit from skua bill to sky glass bill

caesarome — Fri, 11 Jul 2025 15:41:24 GMT

@andar

This isn't possoble but you can have the credit refunded and if you want help can be arranged via here for you ?

Re: Moving credit from skua bill to sky glass bill

andar — Fri, 11 Jul 2025 15:44:46 GMT

Thank you that would be helpful, I appreciate your prompt reply

Re: Moving credit from skua bill to sky glass bill

Mark39 — Fri, 11 Jul 2025 15:46:35 GMT

@andar wrote:

Thank you that would be helpful, I appreciate your prompt reply

Just to check - do you still have a direct debit in place for the Sky Q account?

Re: Moving credit from skua bill to sky glass bill

GD1 — Fri, 11 Jul 2025 15:46:36 GMT

@andar To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Moving credit from skua bill to sky glass bill

andar — Fri, 11 Jul 2025 15:48:11 GMT

Yes my sky glass continued this

thank you