topic Re: How can I cancel my Sky account in Mexico? in Account & Billing

How can I cancel my Sky account in Mexico?

Pammer123 — Thu, 10 Jul 2025 19:02:24 GMT

So, I live in Colorado USA but had Sky TV and internet in my condo in Playa del Carmen, Mexico for 4 years beyond my contract period. I have permanantly moved back to Colorado due to health issues that need for many doctors appointments stateside. My property manager in Mexico and I were on the phone with them on April 22nd for 23 minutes and I thought we officially CANCELLED my service. Everything was in Spanish and I'm not bilingual. I called my credit card company and told them to stop the AUTO billing feature with Sky because I thought I was cancelled. Now they are calling my property manager in Mexico multiple times a day! HELP, I need someone from Sky to take mercy on this ailing customer who is no longer in Mexico and does not want Sky service or reoccuring bills.

Re: How can I cancel my Sky account in Mexico?

Daniel0210 — Thu, 10 Jul 2025 19:04:06 GMT

@Pammer123

You are on the wrong forum. This is for customers in the UK and Republic of Ireland only.

Re: How can I cancel my Sky account in Mexico?

TimmyBGood — Fri, 11 Jul 2025 13:47:30 GMT

@Pammer123

https://www.sky.com.mx/ayuda/contacto

Despite having historical links and an identical logo, the business trading as 'Sky Mexico' is not part of Sky Group (a division of the Comcast Corporation) who run this forum.

https://en.m.wikipedia.org/wiki/Sky_Mexico