topic Re: Bill Paid - Erro Message in Account & Billing

Bill Paid - Erro Message

HollyFowler — Sun, 09 Feb 2025 10:00:39 GMT

I paid my bill in full on 29th January. A message has just popped up on my tv to state I am going to loose my sky channels. Can someone people advise why this is happening when everything is fully paid and online my balance is £0.00

Re: Bill Paid - Erro Message

caesarome — Sun, 09 Feb 2025 10:02:19 GMT

@HollyFowler wrote:

I paid my bill in full on 29th January.

Were you late in paying this bill as usually payments are automatically taken from whatever monthly payment method you have set up on your account so did you make a manual payment on this date ?

Re: Bill Paid - Erro Message

HollyFowler — Sun, 09 Feb 2025 10:04:00 GMT

Payment failed on 28th so I made a manual payment on 29th

Re: Bill Paid - Erro Message

caesarome — Sun, 09 Feb 2025 10:10:12 GMT

Did the payment fail via a direct debit because if it Sky will always try again 10 days later so if this is the case the payment you made doesn't go towards the bill but just puts a credit on your account so do you now see a credit on your account ?

Re: Bill Paid - Erro Message

HollyFowler — Sun, 09 Feb 2025 10:15:30 GMT

no I see no credit on my account. I spoke to someone on 29th after seeing this message then on my screen and was told I had nothing to worry about as the bill had been fully paid.

Re: Bill Paid - Erro Message

caesarome — Sun, 09 Feb 2025 10:27:38 GMT

@HollyFowler wrote:

Can someone people advise why this is happening when everything is fully paid and online my balance is £0.00

@HollyFowler

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Bill Paid - Erro Message

Greenfingers001 — Sun, 09 Feb 2025 11:19:51 GMT

Thanks for escalating this. We’ve sent @HollyFowler an invite to chat.

Re: Bill Paid - Erro Message

HollyFowler — Mon, 17 Feb 2025 09:05:57 GMT

Hi,

this was sorted however, the same message has now come up again! Can you please escalate this again for me?

thanks

holly

Paid Bill - Error Message on TV

HollyFowler — Mon, 17 Feb 2025 09:45:57 GMT

I spoke to someone a couple of weeks ago regarding this query who took a look and said everything was fine and paid on my account and did a refresh which got rid of this message. However when switching the TV on this morning the error message has now appeared again

Re: Paid Bill - Error Message on TV

Mark39 — Mon, 17 Feb 2025 09:53:49 GMT

Did you make manual payment? They're not required when you already have a direct debit or monthly card payment in place. If so, I suspect your manual payment has gone towards your next bill, leaving your current bill unpaid.

Re: Bill Paid - Erro Message

caesarome — Mon, 17 Feb 2025 09:58:58 GMT

@HollyFowler

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Bill Paid - Erro Message

Mark39 — Mon, 17 Feb 2025 10:02:26 GMT

@HollyFowler no need for a new thread: it doesn'texplain the context of your previous engage,ent with Sky on this subject. I've added your post to your existing thread.

Re: Bill Paid - Erro Message

Lisa-P1987 — Mon, 17 Feb 2025 10:19:26 GMT

Thanks for escalating this. We’ve sent HollyFowler an invite to chat.

Re: Bill Paid - Erro Message

HollyFowler — Fri, 07 Mar 2025 10:21:12 GMT

Hi, can I please get some help regarding this again, as it is now the third time I have got this message on my tv and it's getting beyond a joke now

Re: Bill Paid - Erro Message

caesarome — Fri, 07 Mar 2025 10:25:02 GMT

@HollyFowler

What does your bill show here:

https://www.sky.com/bill/tv-broadband-talk

Is there a bill outstanding ?

Re: Bill Paid - Erro Message

HollyFowler — Fri, 07 Mar 2025 10:26:29 GMT

There are no bills outstanding this has been confirmed by sky on two occasions now. Everything will my payments are fine. Today is now the third time this has happened. Definitely be putting a complaint in this time as I'm fed up now

Re: Bill Paid - Erro Message

Mark39 — Fri, 07 Mar 2025 10:28:03 GMT

@HollyFowler have you made another manual payment?

Re: Bill Paid - Erro Message

caesarome — Fri, 07 Mar 2025 10:28:34 GMT

@HollyFowler

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Bill Paid - Erro Message

HollyFowler — Fri, 07 Mar 2025 10:29:22 GMT

No, payment was by direct debit this month which came out absolutely fine

Re: Bill Paid - Erro Message

HollyFowler — Tue, 08 Apr 2025 09:20:10 GMT

Yet again I'm getting this message on my tv. I'd appreciate some help again from a sky expert.