topic Re: Suspicious Email - Repayment of Credit Balance in Account & Billing

Credit

SKYIU11A — Thu, 10 Jul 2025 17:27:53 GMT

I have recieved an email saying I have credit remaining with sky. I have rang the number stated on the letter but it asks for an account number and I can't find that anywhere?
please advise?

Re: Credit

Anonymous — Thu, 10 Jul 2025 17:44:44 GMT

@SKYIU11A If you can access the My Sky app with your log in details you'll find it in there. Click the person icon in the top left.

Re: Suspicious Email - Repayment of Credit Balance

SKYIU11A — Thu, 10 Jul 2025 18:30:03 GMT

I have looked on everything on the Sky app but can't find it only the ID and that doesn't work when ringing

Re: Suspicious Email - Repayment of Credit Balance

caesarome — Thu, 10 Jul 2025 18:52:24 GMT

@SKYIU11A

On the app there is a little person type icon at the top left of the page on the main homescreen when it loads up, so select that then you should see your account number.

You can also try this link:

https://www.sky.com/mydetails/account-info

Re: Suspicious Email - Repayment of Credit Balance

SKYIU11A — Thu, 10 Jul 2025 19:00:12 GMT

It only comes up with my name and email address - can't find account number

Re: Suspicious Email - Repayment of Credit Balance

caesarome — Thu, 10 Jul 2025 19:07:21 GMT

@SKYIU11A

Something else to try, can you see a credit on your account here:

https://www.sky.com/bill/tv-broadband-talk

Re: Suspicious Email - Repayment of Credit Balance

SKYIU11A — Thu, 10 Jul 2025 19:13:25 GMT

Yes I can see credit on my account

Re: Suspicious Email - Repayment of Credit Balance

caesarome — Thu, 10 Jul 2025 19:20:47 GMT

@SKYIU11A

One final question - is your payment method still in place so it can be refunded via it ?

Re: Suspicious Email - Repayment of Credit Balance

SKYIU11A — Thu, 10 Jul 2025 19:34:46 GMT

Yes I think so - the same details that are on the system

Re: Suspicious Email - Repayment of Credit Balance

caesarome — Thu, 10 Jul 2025 21:11:15 GMT

@SKYIU11A wrote:

Yes I think so - the same details that are on the system

@SKYIU11A

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Credit

Mr+Flibbles+86 — Fri, 11 Jul 2025 08:16:35 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.