topic Re: AI Chatbot Renewal Service in Account & Billing

AI Chatbot Renewal Service

Spen2025 — Thu, 10 Jul 2025 11:47:47 GMT

I believe I have just been speaking to an AI chatbot! I should have been made aware that it was not a human. They sold me one package, but the email states another. The call was cut off without completing the conversation, and my multi-room device was replaced due to poor performance.

Poor

Can I please speak to a human today?

Sky has my details, please send chat link or call

Re: AI Chatbot Renewal Service

GD1 — Thu, 10 Jul 2025 11:50:34 GMT

@Spen2025 If you were talking to someone on the phone it would not have been a chatbot.

If you wish to speak to a human you will need to call again.

Re: AI Chatbot Renewal Service

MightyQuinn — Thu, 10 Jul 2025 11:54:02 GMT

@Spen2025 wrote:
Sky has my details, please send chat link or call

Hi @Spen2025 If only this was Sky customer services. Please see Welcome below.