topic Re: Refund in Account & Billing

Refund

Elliefrankie1 — Wed, 09 Jul 2025 20:30:41 GMT

have overpaid on my sky mobile account and am in credit for £54 and have left sky now as i had no phone usage for 2 weeks and failed to call me back on multiple occasions. I have request my refund 3 times from 3 different peope since beginning of may they told me up to 5 working days. 7 weeks later and still havent received

Re: Refund

caesarome — Thu, 10 Jul 2025 08:49:06 GMT

@Elliefrankie1

Do you see a credit on your Sky account ?

Re: Refund

Mr+Flibbles+86 — Thu, 10 Jul 2025 08:57:49 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Refund

Elliefrankie1 — Thu, 10 Jul 2025 09:56:48 GMT

Yes and have had many text messages saying refund sent but still nothing

Re: Refund

Daniel0210 — Thu, 10 Jul 2025 10:00:39 GMT

@Elliefrankie1

You need to engage in the private chat now.