topic Refund issues in Account & Billing

Refund issues

Dee152 — Thu, 10 Jul 2025 09:45:16 GMT

I'm due a refund apparently. The only issue is they won't give it back the way they took it. Has to be a cheque. Really doesn't work for me anyway! But bigger issue is they won't allow me time to input my account number to authorise the repayment. So it keeps timing out and cuts me off!!!!

Re: Refund issues

Tom-W19 — Thu, 10 Jul 2025 11:02:37 GMT

Hi @Dee152

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation. The invite will automatically close if not responded to within 48 hours.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Refund issues

caesarome — Thu, 10 Jul 2025 11:03:27 GMT

@Dee152

Usually the only reason they will send you a cheque is if you have cancelled your payment method on your account so is this the case ?

Have you left Sky os this why you are due this refund ?