topic New order cancelled - Refund request in Account & Billing

New order cancelled - Refund request

K_Esworthy — Thu, 10 Jul 2025 05:53:29 GMT

Hi,

I had a new broadband order that was cancelled by yourselves about 10 minutes after I applied. As I paid the initial £5 I just wondered how I go about getting that refunded?

Thank you,

Kevin Esworthy

Re: New order cancelled - Refund request

Daniel0210 — Thu, 10 Jul 2025 05:58:36 GMT

@K_Esworthy
You aren’t contacting Sky Customer Services here. This is a customer led discussion forum where Sky customers are available to try to help other customers.

Did Sky tell you why it's as cancelled?

Re: New order cancelled - Refund request

K_Esworthy — Thu, 10 Jul 2025 07:26:48 GMT

Ah apologies, I thought I'd seen Sky staff reply to people on the forum.

I wasn't given a reason, just sent an email that said there was an issue with my order.

Re: New order cancelled - Refund request

caesarome — Thu, 10 Jul 2025 08:35:27 GMT

@K_Esworthy

You are going to need to call Sky about this to find out why it was cancelled and also about teh refund.

Re: New order cancelled - Refund request

K_Esworthy — Thu, 10 Jul 2025 11:20:20 GMT

Will do and thanks for your help