topic Re: When to expect final broadband bill after cancelling in Account & Billing

When to expect final broadband bill after cancelling

Ng11 — Wed, 09 Jul 2025 17:49:52 GMT

Changed my broadband supplier from sky, when will I receive final bill and packaging to return the hub?

Re: When to expect final broadband bill after cancelling

JimM1 — Wed, 09 Jul 2025 17:58:35 GMT

@Ng11 The help info may answer some off you questions.

How to cancel your Sky Broadband | Sky Help | Sky.com | Sky Help | Sky.com

Re: When to expect final broadband bill after cancelling

caesarome — Wed, 09 Jul 2025 18:40:03 GMT

@Ng11

Billing continues right up to when you leave so what does the app or your online account show:

https://www.sky.com/bill/tv-broadband-talk

A Sky bill is created 14 days before the payment date if that helps.

Sky usually sends packaging out near the end of the cancellation notice period of 14 days for Broadband/Talk so if you haven't received it then you can use whatever boxes you have or can get as this link will help you to print the return label and return it via Royal Mail:

https://www.sky.com/help/articles/return-tv-broadband

Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.