topic Moved into refuge in Account & Billing

Moved into refuge

RebeccaHynes — Wed, 09 Jul 2025 17:18:46 GMT

I have recently moved into refuge so I'm not at my property right now. I paid my outstanding balance but my Wi-Fi had been cut off and I'm being charged a cancellation fee which I cannot afford. I cannot receive any letters and I've had no access to Wi-Fi to receive emails and have only just been able to connect to Wi-Fi to understand what's going on. I'd like it if someone could contact me to discuss this further as I am very confused and in a high stress situation currently and this situation is not helping. Thanks Rebecca

Re: Moved into refuge

Daniel0210 — Wed, 09 Jul 2025 17:23:23 GMT

@RebeccaHynes

Sorry to hear of your circumstances. Sky won't/cannot contact you. They won't know who you are from a Community post.

It sounds like your services were restricted for over 56 days which is when Sky can terminate the subscription. Is this what has happened?

Re: Moved into refuge

MightyQuinn — Wed, 09 Jul 2025 18:12:48 GMT

Hi @RebeccaHynes Please see Welcome below below. This is not Sky customer services.

Re: Moved into refuge

caesarome — Wed, 09 Jul 2025 18:27:03 GMT

@RebeccaHynes wrote:

I'd like it if someone could contact me to discuss this further as I am very confused and in a high stress situation currently and this situation is not helping. Thanks Rebecca

@RebeccaHynes

I would suggest calling Sky about this so they can look into it for you.

150 is the free number to use from a phone that has a Sky mobile sim in it under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.