topic Re: Refund after cancelling broadband in Account & Billing

Refund after cancelling broadband

JamieWilson18 — Wed, 09 Jul 2025 06:59:11 GMT

I have a credit of £22.67 showing on my latest bill. Can this be refunded to me? I have already waited the 6 weeks since cancellation of services as advised but still nothing. Thanks

Re: Refund after cancelling broadband

Daniel0210 — Wed, 09 Jul 2025 07:00:34 GMT

@JamieWilson18

We can potentially help you get it refunded within 3-5 working days via the Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Additionally if your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so it’ll it further delayed.

Before we can escalate it to Sky please confirm in your reply whether the payment method is still active.

Re: Refund after cancelling broadband

JamieWilson18 — Wed, 09 Jul 2025 09:09:49 GMT

The DD is still active so please escalate for me, many thanks!

Re: Refund after cancelling broadband

caesarome — Wed, 09 Jul 2025 09:12:23 GMT

@JamieWilson18

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Refund after cancelling broadband

Mr+Flibbles+86 — Wed, 09 Jul 2025 09:35:30 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.