topic Re: Took money for a service I’ve not yet have in Account & Billing

Took money for a service I’ve not yet have

Kiffy1 — Wed, 09 Jul 2025 08:24:47 GMT

So while I've started up a sky subscription I've not yet used it as there is a problem with connecting broadband to my property as a result I can't use the tv part of the package as it needs the internet to set it up and sky has took money for the tv part when I've not used it

Re: Took money for a service I’ve not yet have

Mark39 — Wed, 09 Jul 2025 08:33:18 GMT

Charging for Sky Stream commences automatically 3 weeks after delivery. It's not linked to your broadband service.

Re: Took money for a service I’ve not yet have

caesarome — Wed, 09 Jul 2025 08:40:01 GMT

@Kiffy1

As explained here:

https://www.sky.com/help/articles/bills-and-payments-sky-glass-first-bill

Important: Just so you know, if you don’t activate within 21 days of delivery, we’ll activate it automatically and your billing will start.