topic Re: Still waiting for Refund in Account & Billing

Still waiting for Refund

HeatherB — Tue, 08 Jul 2025 07:42:01 GMT

I cancelled my broadband services with sky on the 23rd of May this year, I knew about the 45 day wait to get a refund but that time has now passed and I am still waiting for it. I sent the equipment back within a few days of the cancellation and never deactivated my payment method. Is there a way to chase this up without having to wait on the phone?? Thank you in advance

Re: Still waiting for Refund

caesarome — Tue, 08 Jul 2025 08:34:38 GMT

@HeatherB

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Still waiting for Refund

Addie15 — Tue, 08 Jul 2025 08:40:20 GMT

Hi! Thank you for escalating this. We have sent an invite to @HeatherB.

Re: Still waiting for Refund

Addie15 — Tue, 08 Jul 2025 12:28:55 GMT

Update-We are closing this session now as this matter has been resolved. Thanks.