another refund request

Denny919 — Tue, 08 Jul 2025 07:13:02 GMT

I cancelled my Sky subscription completely and returned all equipment with effect from 11 June 2025. I understand that bills are generated 14 days before payment date, but I can't understand why Sky departments don't talk to each other! Sky took a direct debit of £65.20 from my account on 20 June, and my account shows the payment, shows no services, but does not show the payment as a credit. I spoke to Customer Services a few days after the payment had been taken and they confirmed the payment, and the cancellation and agreed a refund is due. In itially they told me I would have to wait until the next bill run on 20 July - why, when the payment has been incorrectly taken? After some discussion it was agreed this would be refunded yesterday, 7 July, and I reinstated my direct debit through my bank for this to be done, but guess what, no refund yet. I am 71, and on a pension, so have to watch how I spend my money. It may not be much to Sky, but it has an effect on me. I have spoken to Sky on a few occasions, but they are not easy to get in touch with. Can someone check if the refund has been made please, or if I am being made to wait.

Re: another refund request

Lisa-P1987 — Tue, 08 Jul 2025 08:15:30 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

topic another refund request in Account & Billing

another refund request

Re: another refund request