topic Re: Taken 2 payments in Account & Billing

Taken 2 payments

Lucy2025 — Mon, 07 Jul 2025 21:45:40 GMT

I paid my bill manually a day before it was due. And now sky have taken a 2nd payment out of my bank account now leaving me with no money, food and fuel money to get to work. I want it refunding, please can you help me?

Re: Taken 2 payments

caesarome — Mon, 07 Jul 2025 21:49:24 GMT

@Lucy2025 wrote:

I paid my bill manually a day before it was due.

This where you have gone wrong as not only should there be no need to do this as Sky will automatically take it from you, but paying it just a day before is to late to stop Sky from taking from your payment method you have setup on your account.

All you have done by doing this is to add a credit to your account so if you can confirm that you see this then we can arrange some help for you tomorrow to get this refunded so do you now see a credit on your account ?

Re: Taken 2 payments

Lucy2025 — Mon, 07 Jul 2025 21:51:49 GMT

thankyou for your reply, I do feel like there shouldn't be a pay your bill button if this is the case, but I understand.
I can see there is credit on my account and really would appreciate the help getting a refund.

Re: Taken 2 payments

caesarome — Mon, 07 Jul 2025 21:55:21 GMT

@Lucy2025

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Taken 2 payments

Lucy2025 — Mon, 07 Jul 2025 21:58:53 GMT

Thankyou

Re: Taken 2 payments

Daniel0210 — Tue, 08 Jul 2025 04:20:47 GMT

@Lucy2025 wrote:

leaving me with no money, food and fuel money to get to work.

@Lucy2025
Be aware that the process for reimbursing this overpayment will still take 3-5 working days for it to reach your bank account. It isn't instant.